YamAcademy
Yamacademy is Inticom’s Corporate School and manages the following activities: Training, Placement & Mentoring, Translations and Documentation.
- Training. This is without doubt one of its strongest features. Organized according to level of expertise (Basic and Advanced Courses), training is held for franchisees (Retail Area) and for Inticom Personnel (Corporate Area).From the second half of 2003 until the end of 2010, approximately 10,000 man days of training have been provided in total.
- Retail Area. This is characterized by a theory stage which envisages a week of full-time training in the classroom for the owner, the store manager and sales people, followed by a practical stage which consists of two weeks of on-the-job training for the manager candidate in one of the shops equipped for training.
The Basic Courses provided in the week in the classroom at Headquarters relate to:
- Communication and Selling Techniques:
- How to read sales printouts
- Commodity study and the Product
- Visual Merchandising
- Information Technology in the Store
The Advanced Courses held in the classroom are focused on specific themes based on detected needs.
Corporate Area. This is dedicated to staff working at Group offices (Headquarter staff) and staff who travel around (Visual Merchandisers, Area Managers and Area Coordinators).
Some of the contents of the courses are similar to those developed for the Retail programme whereas others are developed ad hoc to meet specific needs, with the growth and professional development of internal staff as the final goal.
- Placement & Mentoring. Placement welcomes, guides new recruits, facilitating facilitates their integration in the company. It takes care of contacts with professional institutions and universities. It launches research projects and internships. Professional reinforcement and growth of company staff are entrusted to the Mentoring activity.
- Translations. It works across all the departments, supporting requests for translations which come both from Inticom in Italy and from foreign branches.
- Documentation & Communication. It manages the book crossing activity between the various departments via the exchange and sharing of magazines, publications, books and learning tools in general. It is the centre of internal communication and favours the spontaneous creation of a “community of practice” (social network) which helps the employees tackle their commitments and exchange efficient solutions.
In one word: learning.
